We offer free ground shipping on all orders over $400.00. Please allow one to two business days after processing for your order to ship. We do our best to ship all in stock items within one business day from the time of purchase. All orders placed after 5:00pm EST will process the next business day. Please allow up to three business days for international orders to be processed and shipped.
ALL PREORDER ITEMS SHIP WITH IN STOCK ITEMS. PREORDER ITEMS WILL NOT BE SHIPPED SEPERATELY, IF A PREORDER PURCHASE CONTAINS AN IN STOCK ITEM, THEY WILL SHIP TOGETHER!
**Please note that on all special order items, a customer service representative will contact you in regards to the items estimated ship date.
All items will ship via FedEx from our warehouse located in Connecticut. Expedited shipping is available for all items upon checkout. All items are quality controlled and checked for any faults before they are dispatched to our customers. Should you receive an item that is not in perfect condition or different than what was ordered, please contact us immediately at email@example.com. Please send all items you wish to return from an order in the same shipment container and original packaging to ensure your return is processed as quickly as possible.
*Please note that due to variations in computer or hand held displays, the color of an item may not be completely accurate. If you have any questions, please contact firstname.lastname@example.org.
Returns and Exchanges Policy
What Items You Can Return:
All items can be EXCHANGED or RETURNED FOR STORE CREDIT ONLY. Your store credit is collection specific. Meaning, if you purchase a "Kittenish" product, your store credit can only be used towards Kittenish items.
We do not offer money back refunds on any purchases, unless an exception has been made by a customer service representative.
NOTE: Items marked as "SALE" are final. Only exchanges for a different size will be accepted.
How To Return or Exchange an Item:
Please return items in their original packaging, including: hangers, plastic wrap, hang tags on garments and dust bags. You must return the item within 14 days of receiving your purchase. A prepaid shipping label is included in all orders shipped within the United States. Please note, that you will be charged for the use of our return label.
1. Please email us at email@example.com or use the contact us page to request an exchange and we will assign you an RMA#. We will send you a prepaid shipping label to return your merchandise.
2. Complete the return form included in your order and securely repackage your merchandise. Affix the prepaid shipping label and drop off your package at the nearest FedEx location or FedEx dropbox. Please keep top portion of label for your records and tracking.
If you choose not to use the prepaid label, please mail your returned item to:Kora Rae Clothing
203 Liberty Square 2nd Floor Norwalk, CT 06855
3. Include in your package all original tags and a copy of the invoice with the RMA# and reason for your return or exchange.
4. You will receive an email once your return or exchange has been processed. Please allow 5 business days from the time we receive your return for it to be processed.
If your clothing item is in new, unwashed and undamaged condition, you also have the option to exchange your clothing item for a different size or color. You will not be subject to a restocking fee, but you may still be subject to pay return shipping.
Merchandise that has been worn, used, damaged or altered will not be accepted for return or exchange.
All items returned using the prepaid return shipping label will be charged unless an exception is made by our customer support team. If such shipping fee is applicable, it will be deducted from your store credit at the time it is processed. We do not refund the original shipping and handling paid on the order unless the item was defective or an exception was made.
What happens if I order something and it doesn’t fit?
If your item doesn’t fit and you’re in need of a different size, please simply return the item back to us and will ship a replacement item out within one business day (if item is in stock).
Can I change or amend an order after it has been placed?
Yes, if your item has not yet shipped, you will be able to cancel or edit your order by calling customer service or emailing firstname.lastname@example.org. If your item has been marked as shipped, we will do our best to make any amendments (if possible).
Do you offer repair service on embroidered pieces?
Yes, if your embroidered item gets damaged or loses any beads we can repair them. Please contact customer service for more information. email@example.com
Can I return an item after 14 days from the time of receiving my item?
All items should be returned for a STORE CREDIT within 14 days of receiving it. Returns outside this timeframe may only be accepted at the discretion of Kora Rae and may be subject to a 20% restocking fee.
Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.
How long does delivery take?
Delivery times will vary based on location and shipping speed selected at checkout.
USPS Flat Rate Shipping ($5 per item): Estimated 2-8 Business Days ***
FedEx Ground/Home Delivery (Free Shipping if available)- Estimated 1-5 Business Days*
FedEx Express Saver- 3 Business Days; Delivery by 4:30pm**
FedEx 2 Day- 2 Business Days; Delivery by 4:30pm**
FedEx Priority Overnight- Next Business Day Guaranteed; Delivery by 10:30am**
**Delivery times are to most destinations***Valid ONLY for orders shipped within the continental USA.